The message in the app looks like this: Starting the car from the app was disabled at the last service.
No need to be scared, nothing is broken

To make the remote start work again, you need to drive the car at a speed over 20 mph / 35 km/h. After that, the remote start will work again as before.
Why does it work like this? If the car is connected to diagnostic equipment (which VTool is), most likely it is in the service

After that, the owner, accidentally presses a couple of buttons on his smartphone and...